Asia’s #1 Online Shoe Marketplace

Frequently Asked Questions

Read our frequently asked questions for quick answers to your queries

'My Account' allows you complete control over your transactions on ShoeMuch. It is easy to update your ShoeMuch account and view your orders any time through 'My Account'.

  • Manage/edit your personal data like address, phone numbers and email id
  • Change/Reset your password
  • Track the status of your order(s)

Yes, signing up an account with us will speed up the checkout process and allows you to keep a track of your order(s). You need to create your account before you check out at the shopping bag page. However, you can also opt for guest checkout! But in this criterion – your information will not be stored and you won't be able to make amendments on your orders if you have opted for guest checkout.

To reset your password, click on “Sign In” followed by “Forgot Password”. Then, enter your registered email address and click on “Submit”. You will receive an email with a link to reset your password.
To change your password, sign in to your account and on reaching "Dashboard" page, click on "Account Information" and then click on "Change Password".

Please sign-in to your account and click on "Account Information" under the heading “My Account”. You will be able to update/edit your particulars.

Sign-in to your account and click on "Address Book" under the heading “My Account”. You will be able to update/edit your billing and shipping address in your Address Book and then save them for your future orders.

By creating an account with us, you will be able to:

  • Checkout faster by saving your address in your Address Book
  • View your order history and status under “My Orders”
  • Save your favorite items in your cart
  • Enjoy exclusive privileges
  • Receive the latest news on promotions, new arrivals, coupons and online exclusives.

If you don't want to know about the exciting offers and new arrivals, you can simply click 'Unsubscribe” in your email.

Once your order has been logged and payment authorization has been received, the seller confirms your order and start processing it. You will receive an email containing the details of your order i.e. a unique order ID, listing of your item(s) you have ordered and the expected delivery time. You will also be notified with the shipping details along with their respective tracking number(s).

Unfortunately, products listed as 'Out of Stock' are not available for sale. For further queries you can call at customer support number +91-80000-00350 or you can email at

Ordering at ShoeMuch is easy. Placing your first order at ShoeMuch? Just select the items you want to shop, enter your shipping address and select the payment mode. If you need any assistance give us a call. We would love to take your orders over phone.

Once your order is successfully placed, you will receive a confirmation email. This mail will have all the details related to your order. Order details can also be viewed at “My Account”, if you have placed your order through your log in Id.

If you wish to cancel your order, get in touch with customer representative as soon as possible with your order number, so that we can cancel and refund your amount. But if your order has been dispatched, please do not accept your order and contact customer care to inform them.

Unfortunately no, however you can simply place another order.

For cardholder protection, we are required to obtain a phone number as part of our billing verification process. If you don't give us, your order won't be processed further.

We process and ship orders as soon as possible. If you cancelled your order and still you receive it, we have a return policy.

We are happy to see you again! If you're an Indian customer and didn't create an account during your last visit, you can simply start your shopping by clicking “checkout as a guest” or else you can create account now.

If your order status is “Pending”. It means that we are still awaiting mobile verification from your side. It's requested to confirm your order by giving a missed call from your registered mobile number. If verification is unsuccessful, our team will call you to confirm the same. You shall be updated via SMS or email regarding post confirmation. Note: If we fail to contact you within 4 days of your placing the order, your order will be cancelled automatically.

You need to pay COD once when you receive your first order. COD charges are applicable once on an order.

Yes of-course you can. Simply get in touch with our customisation team and they will design a shoe you always wanted.

Feel free to shop with us! Every transaction you make at ShoeMuch will be 100% safe and secure. You can read our privacy policy for more information.

Our processing time Will vary on where your order will ship from. If we have the product in stock, it will take 5-7 business days. But, if the product is coming directly from one of our brands, it may take from 5-7 business days.

We have various payment options, to give you a delightful shopping experience:

1.Credit Card

2.Debit Card




6.American Express Credit and Debit Cards


Yes, shopping at ShoeMuch is 100% safe. All Credit Card, Debit Card, and net banking transactions are processed over a secure encrypted connection. Furthermore, you will be asked for entering an online password known as 3D Secure password which acts an a security for your card transaction. This password is not printed on your card and is known only to you, thus making your transaction safe and secure. So no worries here!

You can register for your 3D password by visiting your Bank's website.

There are no hidden charges. You pay the amount that you see in your order summary.

We do not store your credit/debit card information. If you suspect any such thing, then please report this immediately to your respective bank.

We try our best to list all relevant products information provided to us, including weight, heel height. You can check this is the “Product Overview” section on the product's page.

Apologies! We currently do not offer contact information for specific shoe manufacturers. However, you can visit their website to know more about them.

We will give your money back including gift charges to your account within 48 hours.

We are unable to re-send or retrieve any misplaced coupon/ promotion code. But don't worry, we do offer site-wide promotions on a regular basis.

Please check the expiration date of your discount coupon before applying. You can find the expiration date in the offer's disclaimer restrictions.

The “Cash-back” offer is exclusive and instant to Pay only the final price you see in your shopping cart.

There are absolutely no hidden charges when you do shopping with ShoeMuch. All COD orders will have an additional COD charges according to the location.

We allow clubbing options only for Gift card with E-gift vouchers with Debit/Credit card or Net banking only.

Not yet! Gift Vouchers will be available soon.

Return your purchase within 10 days for a refund. Please visit and follow the instructions to complete your return process. We try our level best to make you happy with your purchase, if for some reason you are not happy or satisfied, use our return policy.

1: You can return your product as long as:

  • you have the customer invoice,
  • its original packaging and accessories, including warranty cards, dustbags, authenticity labels and all the items included with the product(s) delivered.
  • And is unused/ original condition.
  • If your shipment requires multiple packages, each package should have a unique tracking label. Do not remove that.
  • Free returns are only provided through

2: Make sure you notify any defects in the product within 24 hours of receipt of the product.

P.S. Kindly visit our return policy for more details.

The delivery date of your product(s) will totally depend upon your location, stock availability, shipping restrictions and the shipping speed you select. Our shipments take place in two stages: processing and transit. But we try our level best to deliver your product(s) within 7 days time.

You can expect the delivery of your order on business days. Business days are defined as all working days from Monday – Saturday, excluding national and state holidays.

As of now, we are not border free.

After you place your order, we will send you an order ID via email that contains a link to your Order Tracking Page. (If you don't receive an email, please check your spam folder)

We offer free shipping to all parts in India and Rs.90 is charged as a shipping fee. On all orders above Rs.5000 we provide free shipping.

ShoeMuch requires a signature upon delivery by the buyer, we are unable to relay specific delivery instructions.

We are sorry that you had to experience a minor glitch with us. Check if your order contains product(s) with different delivery time. The product(s) with different delivery time are shipped separately. So don't worry, your parcel is on its way!

Economy Shipping is our cost-effective option that guarantees the first delivery attempt for most packages within 7 business days.

To provide you with the best service, we have collaborated with the trustworthy courier partners. You will be informed about the courier company via SMS once your order is dispatched. Presently, we don't provide the option of choosing your courier company.

A particular order can be delivered only to a single address. But, we request you to place your (three)orders for different addresses.

Please refer to the size charts available on our website.

ShoeMuch is an online portal, all payments must be made through supported modes of payment only – cash on delivery, gift vouchers, net-banking, debit card, credit card and mobile payment.

Your suggestions are welcome! For any kind of assistance you can call at customer support number +91-80000-00350 or you can email at

A cookie is a small amount of data that is sent to your browser from web site and is stored on your computer's hard drive. To protect your privacy, cookies do not store personal information but instead we use anonymous unique identifiers. To enjoy all the shopping features on ShoeMuch you need to enable cookies on your browser.

You can write a product review with these easy steps:

  • On the product page, scroll down and on the bottom of the screen, you will see a button titled “Write a review of this product”.
  • Once you click on that button you will see an image of the product, ratings stars and a text box. Fill in the information and click on the “Submit” button. You can even mention your name, your city and your email address.
  • Once you have submitted your review, it may take up to 24 Hours for it to appear on the site.

Absolutely Yes! If the product which you ordered from goes on sale within 10 days of your original purchase, you can contact us during that 10 day time frame and we will be happy to refund the difference to your original method of payment.

Yes, we do offer Live Chat support. You are welcome to speak to our friendly customer support representative.

Yes, we accept orders over phone. You can either E-mail us at or call our customer support representative (+91-80000-00350).

Don't worry! If you are facing any problem, you can contact our customer care support.

We are sorry to say that placing an item in your shopping cart does not ensure its availability.

No, we just sell online on this page.

Placing the product in your shopping cart does not guarantee your right to purchase, unless and until you have completed the checkout process, another customer may purchase that particular product. If that happens, you will receive a message or an email regarding that.

We are happy to invite you on our site. However, there are certain rules for the completion of this process. (Only the best quality products are sold on our site) You can shoot an email at and the concerned team would get back to you.

Due to company policies, we do not accept bulk orders on our website. Sorry!

Price of the product(s) depends on numerous factors. If you want to know the best deal, please click on the “offers” tab.

Depending on the stock availability, products are restocked on a daily basis. If you wish to be notified when your favorite item is back in stock, you can click on the “Notify Me” button.

Still have questions that are unanswered?

Please write to us on will be happy to answer all your queries.